Question 1

Where is your headquarters?

Answer

We are currently based in downtown Raleigh, NC

Question 2

What form of payments do you take?

Answer

We take all major cards via PayPal or Stripe POS system.

Question 3

Do you test on animals?

Answer

Absolutely not! WE LOVE OUR FUR BABIES!

Question 4

Does Front Row Cosmetics offer a Pro Discount?

Answer

Yes we do. Please contact us at info@frontrowcosmetics.com for more info and application.

Question 5

How do I track my order?

Answer

Once your order has been processed and shipped you will recieve an email from our costomer service team. The email will inclide a tracking number as well as the courier. Our courier's website is www.usps.com. Note that in some international countries, tracking is unavailable. You can also sign up to become a member. When you become a member you have easy access to your orders, previous orders and services.

Question 6

What are your delivery options?

Answer

We currently only ship USPS first class. The lead time once shipped in the US is 2 to 4 business days. International delivery is 7 to 14 business days.

Question 7

What is your return policy?

Answer

Unfortunately we do not conduct returns or refunds. However, if you are unsatisfied with a product please email us at info@frontrowcosmetics.com. We will try our best to turn that frown upside down!

Question 8

Do you provide International delivery?

Answer

Yes we provide International delivery. INTERNATIONAL: All international shipping rates will be calculated at time of checkout. *International orders may be subject to import taxes and/or customs duties by your countries customs department upon arrival. Note, Front Row Cosmetics is not responsible for any customs or duty fees, nor will be reimbursed. Please contact your local customs office for more information.

Question 9

Are your products vegan?

Answer

Most of our products are. It will be clearly labeled under ingrendients.

Question 10

I am a Beauty Blogger, does Front Row Cosmetics do any makeup sponsorships?

Answer

We currenlty do not do any product sponsorships.

Question 11

Delays during New Launches and Sales

Answer

Due to high demand during new launches, orders may be delayed 4 to 5 business days. Thank you for your patience.

Question 12

What do I do if my item arrives damaged or defective?

Answer

We apologize for the inconvience, please email info@frontrowcosmetics.com within 3 days of reieve your order. We may require you to send images of the damage or further information. Please hold on to all defective/damage product and packaging until further notice. In some cases, we may request that you return the defective product to us before a replacement is sent out to you. Replacements will be provided at the discretion of Front Row Cosmetics. For damaged or defective items purchased through one of our retailers, please contact the retailer directly.

Question 13

Ingredients/Animal Testing

Answer

Our entore product line is cruelty free. We do NOT test on animals. Some products are Vegan. All products are Paraben Free. All ingredients are listed for every item sold on our website. We also follow EU guidelines.

Free shipping with orders of $40 or more