Where is your headquarters?
We are currently based in downtown Raleigh, NC
What form of payments do you take?
We take all major cards via PayPal or Stripe POS system.
Do you test on animals?
Absolutely not! WE LOVE OUR FUR BABIES!
Does Front Row Cosmetics offer a Pro Discount?
Yes we do. Please contact us at firstname.lastname@example.org for more info and application.
How do I track my order?
Once your order has been processed and shipped you will recieve an email from our costomer service team. The email will inclide a tracking number as well as the courier. Our courier's website is www.usps.com. Note that in some international countries, tracking is unavailable.
What are your delivery options?
We currently only ship USPS first class. The lead time once shipped in the US is 2 to 4 business days. International delivery is 7 to 14 business days.
What is your return policy?
Unfortunately we do not conduct returns or refunds. However, if you are unsatisfied with a product please email us at email@example.com. We will try our best to turn that frown upside down!
Do you provide International delivery?
Yes we provide International delivery.
Are your products vegan?
Most of our products are. It will be clearly labeled under ingrendients.
I am a Beauty Blogger, does Front Row Cosmetics do any makeup sponsorships?
We currenlty do not do any product sponsorships.
Delays during New Launches and Sales
Due to high demand during new launches, orders may be delayed 4 to 5 business days. Thank you for your patience.
What do I do if my item arrives damaged or defective?
We apologize for the inconvience, please email firstname.lastname@example.org within 3 days of reieve your order. We may require you to send images of the damage or further information. Please hold on to all defective/damage product and packaging until further notice. In some cases, we may request that you return the defective product to us before a replacement is sent out to you. Replacements will be provided at the discretion of Front Row Cosmetics. For damaged or defective items purchased through one of our retailers, please contact the retailer directly.
Our entore product line is cruelty free. We do NOT test on animals. Some products are Vegan. All products are Paraben Free. All ingredients are listed for every item sold on our website. We also follow EU guidelines.